Privacy Policy & Communication Terms

Effective Date: July 17, 2026

This Privacy Policy describes how Citadel X ("Citadel X," "we," "us," or "our") collects, uses, and protects the information you provide through our website, including our quote request form. By submitting your information, you agree to the terms below.

1. Information We Collect

When you request a quote or contact us, we may collect:

• Name
• Phone number
• Email address
• Project type, location, and description
• Any other information you voluntarily provide

We may also collect standard technical data (such as browser type and pages visited) through our website for analytics purposes.

2. How We Use Your Information

We use the information you provide to:

• Respond to your quote request and schedule your site assessment
• Communicate with you about your project, quote, and services
• Send you updates you have opted in to receive by SMS or email
• Improve our website and services

3. Information Sharing

We do not sell, rent, or trade your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services (who assist us in delivering messages and are bound to keep it confidential).

We may share information only: (a) with service providers who help us operate our business (e.g., messaging or email platforms) and who are bound by confidentiality obligations; or (b) when required by law.

4. SMS / Text Messaging Terms

By checking the SMS opt-in box on our quote form, you expressly consent to receive text messages from Citadel X regarding your quote, site assessment, and project updates at the phone number you provided. Consent is not a condition of purchase or of receiving a quote.

• Message frequency varies based on your project and quote activity.
• Message and data rates may apply. Charges are billed by your mobile carrier.
• Opt out anytime: Reply STOP to any message to unsubscribe. You will receive a final confirmation message, after which no further messages will be sent.
• Need help? Reply HELP to any message or call us at (214) 205-1146.
• Carriers are not liable for delayed or undelivered messages.

5. Email Communications

By checking the email opt-in box, you consent to receive emails from Citadel X about your quote and project updates. You may unsubscribe at any time by clicking the "unsubscribe" link included in our emails or by contacting us directly. We will honor opt-out requests promptly.

6. Data Security & Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We retain your information only as long as needed to serve you and to comply with legal obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us